Frequently Asked Questions
Q: What’s your current turn around time for orders?
A: My current turn around time for orders is about three weeks for custom orders & one week for any Ready to Ship (RTS) items - not counting holidays or weekends. I try my best to get orders out sooner than that however I do also travel full time for work so I am only able to ship orders when I am home in between trips.
Q: What is the best way to wash/treat a cozy?
A: All cozies are made with either cotton or a blend of acrylic yarn so they are machine washable - however due to the nature of the vinyl embellishment, I do not recommend putting them in a dryer. If possible, air dry or spot clean the cozy with a gentle detergent and then lay flat to dry.
Q: What do I do if my package shows “delivered” but I don’t actually have it?
A: I would definitely suggest reaching out to your local post office to inquire about your missing package, once I drop off an order to my post office and it is in transit to your home I am unable to see any additional information about the whereabouts of your order.
Q: What do I do if my package is still showing “In Transit” but hasn’t actually shown movement for a while?
A: With the holidays coming up, post offices have a hard time keeping up with the influx of packages and often do not have time to manually scan every single package until it is scheduled to be delivered. Sometimes things happen and a package does in fact get lost in transit to no fault of anyone. If this is the case, please feel free to contact me via Email so that we can look for the best way to remedy the situation. I will stress that I do highly recommend shipping insurance be purchased if you are concerned about your package getting lost especially during the holidays. This will help protect you as the buyer and myself as the shop owner. Orders shipped with Priority Shipping automatically come with shipping insurance.
Q: When is the last day we can order from your shop for the holidays?
A: For 2021, our cut off date for holiday orders will be December 1st. After this date, I cannot guarantee that orders will be delivered for Christmas. The sooner you get your orders in, the better.
Q: What do I do if I need an order for an earlier date?
A: Please message me prior to placing an order if you need something by a certain date. I do have a “Rush My Order” option that is a separate listing that you must purchase which brings your order to the front of my order queue. In the event that I’m caught up on orders and will be able to get your order out before the date in question, I will refund your Rush fee.